Cancellation policy

This policy explains how cancellations work for BAKE Saunas bookings and monthly memberships purchased through our website.

It should be read alongside our Refund Policy, which explains when refunds may be available.

Monthly Memberships

BAKE Saunas offers the following monthly memberships:

The Acorn — £22 per month
Includes 2 sauna and cold plunge sessions per monthly billing period.

The Oak — £55 per month
Includes 5 sauna and cold plunge sessions per monthly billing period.

Each membership session provides one person with one standard BAKE Saunas sauna and cold plunge session.

Automatic Renewal

BAKE Saunas memberships are recurring monthly subscriptions.

Your first payment is taken when you purchase your membership. Your membership will then automatically renew each month, with the applicable membership fee charged to your chosen payment method on your monthly renewal date.

Your membership will continue automatically until you cancel it.

If a payment cannot be collected, BAKE Saunas may suspend your membership and any associated bookings until payment has been successfully made.

Membership Sessions

Membership sessions are available during each monthly billing period.

Unused sessions expire at the end of the relevant billing period and do not carry over to the following month.

Membership sessions have no cash value and cannot be exchanged for cash or other goods or services.

All sessions are subject to availability and must be booked in advance.

Sharing Membership Sessions

Membership sessions may be used by the member or shared with friends and family.

Memberships and membership sessions must not be resold or transferred for commercial purposes.

The member remains responsible for bookings made using their membership.

Cancelling Your Membership

You can cancel your membership at any time through your customer account or by contacting BAKE Saunas.

Cancelling your membership will stop future automatic payments.

Your membership will remain active until the end of the monthly billing period that you have already paid for, and you can continue to use any remaining sessions during that period.

Cancelling your membership does not automatically cancel or refund individual bookings that have already been made. Our normal booking cancellation and refund policies continue to apply to those bookings.

Any refund entitlement is dealt with under our Refund Policy and applicable consumer law.

Booking Cancellations

Our normal booking cancellation policy applies to all BAKE Saunas bookings, including bookings made using membership sessions.

Bookings cancelled 48 hours or more before the session may be rescheduled, subject to availability and the terms of our Refund Policy.

Bookings cancelled within 48 hours of the session and no-shows are subject to the terms of our Refund Policy.

Where a membership session has been used to make a booking, the relevant membership session may be forfeited where the booking is cancelled within the applicable cancellation period or the member does not attend.

Where permitted under our normal booking policy, a booking may be transferred to another person.

If you are unable to attend a booking, please contact BAKE Saunas as soon as possible.

Late Arrivals

Sessions run for the booked duration. If you arrive late, BAKE Saunas may not be able to extend your session beyond the original booking time.

Any refund or compensation for time missed due to late arrival is subject to our Refund Policy.

Cancellations by BAKE Saunas

BAKE Saunas may occasionally need to cancel or close sessions because of circumstances including severe weather, safety concerns, equipment failure, maintenance or other circumstances affecting our ability to operate safely.

If BAKE Saunas cancels your booking, we will offer an alternative booking or, where applicable, reinstate the relevant membership session.

Any refund entitlement will be dealt with in accordance with our Refund Policy and applicable consumer law.

Changes to Membership Prices or Terms

BAKE Saunas may occasionally need to change membership prices or terms.

Where a change materially affects your membership, we will provide reasonable notice before the change takes effect and, where required by law, give you the opportunity to cancel before the new price or terms apply.

Suspension or Termination of Membership

BAKE Saunas may suspend or terminate a membership in cases of non-payment, fraudulent activity, serious or repeated misuse of the membership, abusive behaviour, or serious breach of our terms or safety rules.

Where BAKE Saunas terminates a membership for reasons other than a breach of these terms, any refund or other remedy will be provided in accordance with our Refund Policy and applicable consumer law.

Statutory Rights

Nothing in this policy affects your statutory rights as a consumer.

Where applicable, statutory cancellation or cooling-off rights apply in accordance with UK consumer law.

If you request that a service begins during any applicable cancellation period, specific rules may apply to the service provided before the cancellation period ends.

Contact Us

If you have any questions about cancelling a booking or cancelling your membership, please contact BAKE Saunas using the contact details provided on our website.

This policy should be read alongside our Refund Policy, Terms of Service and Privacy Policy.