Refund policy
Returns and Refund Policy on Services
At BAKE Saunas, all sessions are limited-capacity experiences. When you book, that space is reserved exclusively for you. For this reason, we operate a clear cancellation policy.
Session Cancellations
- Cancellations made 48 hours or more before your session may be rescheduled or refunded.
- Cancellations made within 48 hours of your session are non-refundable.
- No-shows are non-refundable and cannot be rescheduled.
We are unable to make exceptions for late cancellations, missed sessions, work commitments, traffic delays, or change of mind.
Rescheduling
- Sessions may be rescheduled up to 48 hours before the session start time via your booking confirmation email or your online account.
- Rescheduling requests made within 48 hours of the session cannot be accommodated.
Transfers
If you cannot attend, you may transfer your booking to another person. Please ensure they have your booking confirmation.
Late Arrivals
Sessions start promptly. Late arrival may result in reduced session time and will not qualify for refund or extension.
Exceptional Circumstances
In the rare event that BAKE Saunas must cancel a session (e.g., severe weather, safety concerns), you will be offered either:
- A full refund, or
- The option to reschedule.
By completing a booking, you agree to this policy.
Returns and Refund Policy on Products
We have a 30-day return policy on products, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@bakesaunas.com. Please note that returns will need to be sent to the following address: Suite 8 Bourne Gate 25 Bourne Valley Road Poole Dorset BH12 1DY.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@bakesaunas.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@bakesaunas.com.